1 Job in Shanghai, DC
TWE Global Careers is Hiring a Customer Service Specialist Near Shanghai, DC
About us
Treasury Wine Estates (TWE) is a premium focused, global leader in wine with strong positions in key global markets, supported by an unrivalled global footprint, business model, award-winning premium brand portfolio and a talented global team of over 2,500 people. Listed on the Australian Securities Exchange (ASX), we know that it’s the thinkers, makers and doers who have the most impact as we strive towards being recognized as the world’s most admired premium wine company.
TWE is the largest exporter of Australian wine to Asia, with our brands – especially Penfolds, Wolf Blass and Wynns - increasingly well known in the region’s more established wine markets. We have exciting plans in place to develop our Country of Origin offering with recently released wines from the US, France and Chile.
For more information, please visit www.tweglobal.com
What’s in it for you
- Attractive remuneration and healthcare benefits
- 20 days of paid annual leave per year
- Flexible work arrangement to support your wellbeing
- Outstanding career development opportunities to realise your full potential
- Collaborative and inclusive culture where people and performance thrive
About the role
The Customer Service Specialist will work through assigned customer related activities to ensure they are dealt with in a courteous, accurate & timely manner and adhere to the TBS principles/policy. Working within the set guidelines of the TBS operating model. A local contact/ liaison at the regional office. Orders are fulfilled & dispatched to meet the customer expected lead times.
- Local touchpoint operating within the TBS model.
- Maximising the Order Fulfilment process/ OTC performance
- Act as a Key Customer contact.
- Action open orders and report/ resolve potential service misses, fulfilment process, etc
- Advise on order modification, order optimization for Customer
- Close alignment with regional TBS teams
- Specialist on registration process for key markets
- Specialist on Letter of Credits process
- Subject matter expert on Incoterms
- Meet KPI metrics for TBS OTC processing in line with company set targets
- Alignment to the key principles of the Global TBS OTC stream.
- Participation in regular service meetings with TBS teams
- Input into Customer Service projects as required
- Liaise with freight forwarders and regional TBS teams to ensure orders meet the customers’ expectations
- Review exception reports & take necessary corrective action
- Advising on credit returns as required.
- Meet KPI metrics for TBS OTC processing in line with company set targets
- Escalate diversions or improvements to TBS model to line manager.
About you
- Experience in FMCG Supply Chain/Logistics roles, a level of expertise in all Import & Export processes incoterms. Responsibility of Transfer Tax and documentation
- Systems skills in ERP and Microsoft applications
- Customer Service SLA & Commercial Awareness impacts, influencing results.
- Worked within a shared service environment preferred
- Good understanding of Order to Cash (OTC) within an ERP system.
- Wine industry experience desirable
Culture
We bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.
If you’re ready to help us be the world’s most admired premium wine company, please apply now!
Inclusion and Diversity
Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.
How to apply
We move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.
Please note that cover letters are not required (we really mean this!) All applicants will receive an email to invite them to complete online assessments that will cover three areas: personality profile, cultural fit and a cognitive assessment. The assessments should take around 30 minutes in total and you will be able to download a report at the end of it. We will then be in touch ASAP to update you on how your application is progressing. We ask you to try to complete the assessments ASAP – ideally within 24 to 48 hours.
Note that we prefer to deal with you directly; we haven’t briefed a recruitment agency on this role and won’t be accepting CVs through any recruitment agency, so please apply directly.
Job Summary
Full Time
$49k-61k (estimate)
02/23/2024
05/18/2024
The job skills required for Customer Service Specialist include Customer Service, Logistics, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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